Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Nero Chocolates. We are committed to delivering your chocolates safely and in the best possible condition.

Shipping Areas

We currently deliver within Islamabad and Rawalpindi, Pakistan only.

At this time, we do not offer other city or international shipping.

Order Processing

Orders are processed after successful payment confirmation.

Most orders are prepared and dispatched within 1–2 business days.

During busy periods, holidays, special promotions, or seasonal occasions (such as Eid, Valentine's Day, Mother's Day, or New Year), processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

  • Islamabad & Rawalpindi: 1–2 business days

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order.

Any applicable delivery fees will be displayed before you complete your purchase.

Order Tracking

Where available, you will receive a shipment confirmation and tracking information once your order has been dispatched.

Delivery Information

Customers are responsible for providing accurate shipping information, including:

  • Full name

  • Complete delivery address

  • Valid contact number

Nero Chocolates is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Delivery Delays

Although we work with reliable courier partners, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Road closures

  • Public holidays

  • Courier operational delays

  • Other unforeseen events

We appreciate your patience should any delays occur.

Chocolate Care During Delivery

Chocolate is naturally sensitive to heat.

We carefully package every order to help maintain product quality during transit. However, once your order has been delivered, Nero Chocolates cannot be held responsible for damage or changes in appearance resulting from improper storage or exposure to high temperatures.

For best quality, store chocolates in a cool, dry place away from direct sunlight.

Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the address provided is incorrect or incomplete, or

  • the courier is unable to contact the recipient,

additional delivery charges may apply for re-delivery.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 24 hours of delivery by emailing sales@nerochocolates.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will review your claim and resolve the issue in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: sales@nerochocolates.com

Address: Plaza No. 78, Iqbal Boulevard, Sector D, DHA Phase 2, Islamabad, Pakistan